Health and Safety


As of 2/13/2023

Masks are strongly recommended but not required for all ticketholders. Broadway at The National requests patrons and staff to stay home if they are feeling ill to protect other patrons, cast, crew, and staff. 

This policy is in effect for all performances until further notice and will be re-assessed on an ongoing basis. This policy is subject to change at any time. Prior to your performance, please check for our current policy updates on this page. We are closely monitoring updates from our city and federal elected officials as we implement strategies recommended by public health authorities and the Center for Disease Control (CDC) in our theatre and offices. We are prepared to make decisions about our 2022/2023 shows in response to changing conditions.

The National Theatre has upgraded air filtration, increased the cleaning schedule of surfaces in the theatre, and modified the Box Office and ticketing procedures to limit physical contact

Please note: Broadway at The National no longer requires vaccine verification to attend performances except where expressly stated. 

For all related FAQ, please scroll to the bottom of this page.


Your purchase of tickets confirms your agreement to follow Broadway at The National’s Terms of Use. In purchasing tickets, patrons understand that everyone who enters the theatre will need to comply with the most current measures on the day of the performance. Ticket holders who do not comply with these policies will not be admitted.

We want you to purchase your tickets with confidence. Please be assured we’ll always exhaust every option possible to ensure the health and safety of our audiences and staff. Our pledge to you:

  • If your event is postponed or rescheduled, we will automatically move your tickets to the new performance date(s). If you are unable to attend the new dates, we will work with you to find a solution, including account credit to be used for future show purchases, or refunds upon request.
  • Your health is vital — if you are in a high-risk group or if you have been ill with a high temperature within 48 hours prior to your performance, just let us know, and we will work with you to find a solution.
  • If your event is canceled for any reason, including local and state government restrictions, we will always exhaust every option possible, including account credit to be used for future show purchases, or refunds upon request.

See all Broadway at The National Terms and Conditions.


Patrons may stay aware of updates by subscribing to our email newsletter, following us on social media, and visiting this page of our website.

Updates about specific shows will always be distributed to ticketholders first via email, so be sure to add to your safe senders list, address book, and/or primary inbox tab to ensure you receive our messages.


Please contact with any questions or concerns; however, please note that response times may be delayed.

Subscribers may contact for questions specific to season tickets. We appreciate your patience and understanding during this time.


Please email in advance of your performance date and we will do everything we can to exchange your tickets for a future date, credit your subscription account, or provide a refund if necessary.

These policies are in effect for all Broadway at The National performances until further notice; policies will be re-assessed on an ongoing basis and are subject to change at any time.