The Nederlander Organization and Broadway at The National are committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. The organization strives to ensure a welcoming work environment where everyone belongs and is valued, encouraged, and respected for their unique contributions. We are focused on building a culture that acknowledges and values Diversity, Equity, and Inclusion.
We are an equal opportunity employer and welcome all to apply.
Check out our available position(s) below.
Broadway at The National/National Theatre Group seeks an independent problem-solver with great follow-through, who can thrive in a fast-paced environment, produce results with minimal direction, and handle multiple tasks at a time. The Operations Manager is responsible for the systems, daily function, upkeep, maintenance and planning for The National Theatre. The successful candidate will have an upbeat, can-do attitude and excel in project management.
Job Type: Full-Time, Exempt
Reporting To: VP of Operations
Schedule: 10:00am -6:00pm in office, Occasional evening and weekend work required
Salary: $75,000-78,500
Responsibilities
- Create and manage systems that keep the facility and the organization running at high capacity and volume
- Create and maintain annual Repair and Maintenance budget for The National Theatre
- Oversee building vendors including HVAC, janitorial, and security
- Perform minor repairs and building maintenance
- Research special projects and purchasing
- Manage FOH staffing, training and schedules
- Oversee concessions operations
- Liaison between building and shows
- Assist with budgeting, labor estimates, and contracts
- Support the BVD Award program and assist in producing the awards ceremony
- Manage theatre rentals from budgeting to settlement and all communications
- Manage administrative supplies and equipment
- Additional responsibilities as need
Desired skills and experience:
- General understanding of building systems and operations
- High level project management skills with the ability to see broad scope and manage the detail
- Minimum of 5 years of related experience in live venues
- Knowledge of theatre operations from pre-production through final curtain call and everything in between.
- Working understanding of collective bargaining agreements, show contracts, and riders.
- Ability to work non-traditional hours before, during, and after shows as needed.
Physical Demands:
These physical demands are representative of the requirements necessary for an employee to successfully perform the essential functions of this job. Reasonable accommodation will be considered to enable individuals with disabilities to perform these functions.
- While performing the duties of this job, the employee may be required to sit and stand for extended periods; use hands for typing, handling, or operating equipment; speak, hear, and use a telephone; and frequently use a computer. Specific vision abilities may include close vision, distance vision, color vision, depth perception, and the ability to adjust focus. Occasional lifting of up to 25 pounds and climbing ladders may also be necessary for certain tasks
Benefits:
Employee is eligible to receive the standard Company benefits package, including Medical, Dental, Vision, Life/AD&D and Long-Term Disability Insurance, additional optional Life/AD&D, Critical Illness, Hospital Insurance and Accident Insurance, plus Section 125 Flexible Spending Plan, and the Nederlander 401k Plan (non-matching).
About Us:
The Nederlander Organization and National Theatre Group are committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. The organization strives to ensure a welcoming work environment where everyone belongs and is valued, encouraged & respected for their unique contributions. We are focused on building a culture that acknowledges and values Diversity, Equity, and Inclusion. We are an equal opportunity employer and welcome all to apply.
To Apply: Interested candidates should submit resume, references, and cover letter via email or mail to the theatre address below. No phone calls, please. This position will remain open until filed.
Careers@BroadwayatTheNational.com
The National Theatre
1321 Pennsylvania Ave NW Washington DC 20004
Job Title: Marketing Associate & President’s Club Coordinator (Full-Time)
Overview:
The Marketing Associate & President’s Club Coordinator is responsible for the day-to-day administrative support of Broadway at The National’s marketing department, while coordinating sales and customer service for President’s Club membership. This is a full-time position and reports to the Senior Director of Marketing & Audience Services. This is an in-office position.
Responsibilities include but are not limited to:
- Administrative Support:
- Assist in creative traffic, monitoring media deadlines for active campaigns
- Update weekly sales, ROAS, and comms reports for active campaigns
- Monitor website and app activity, Google analytics, SEO, and organic social media to assist in insights reporting
- Maintain marketing department digital and hard filing systems
- Assist in regular invoice tracking, processing, and reconciliation
- Assist with database management, coordinating all list requests for email marketing and CRM uploads for digital audience segmenting
- Track and ensure benefit fulfillment for major sponsors
- Patron support via general email and phone, fielding all customer inquiries for The National
- President’s Club:
- Act as primary concierge for President’s Club Member requests via email and phone, ensuring swift response times for all inquiries
- Liaise with Season Ticket Office for order fulfillment, including new orders and exchange requests
- Coordinate Member benefit fulfilment, providing end-to-end customer support as necessary
- Attend subscription performances (evenings and weekends) acting as day-of contact for President’s Club support, concierge service, issue resolution as needed.
Basic qualifications include:
- 3 years of relevant administrative, sales, or customer service experience required
- Excellent communication skills including both verbal and writing
- Strong customer service skills, including pleasant phone demeanor
- Willingness to learn computerized ticketing system and CRM
- An enthusiasm for the arts, entertainment, music, and theatre
- Comfort with a fast-paced environment with acute attention to detail is a must
- Proficiency with MS Office and Google Suite
- Proficiency with Ticketmaster and/or Archtics a plus
- Proficiency in Salesforce Marketing Cloud a plus
To Apply: Interested candidates should submit resume and cover letter via email to careers@broadwayatthenational.com or mail to theatre address below. No phone calls, please.
The Nederlander Organization and National Theatre Group are committed to a workplace where everyone is free from bias, prejudice, discrimination, and harassment. The organization strives to ensure a welcoming work environment where everyone belongs and is valued, encouraged & respected for their unique contributions. We are focused on building a culture that acknowledges and values Diversity, Equity, and Inclusion. We are an equal opportunity employer and welcome all to apply.
Broadway at the National is located at:
Broadway at The National
1321 Pennsylvania Avenue NW
Washington, D.C. 20004
The National Theatre Box Office
Pay: $28.65/hour as determined by the CBA
Responsibilities:
- The purpose of this position is to sell tickets for all performances at The National Theatre and to assist in the overall functions of the Box Office
- Sell tickets in person, at the box office window, process tickets sold via web outlets, reconcile all sales, exchanges, and returns at the end of each sales shift
- Take direction from venue Treasures and perform tasks as assigned.
Qualifications:
- Ticket Sales experience and knowledge of Ticketmaster and Archtics
- Strong customer service orientation and professional demeanor
- Strong written and verbal communication skills
- Strong math, cash handling and basic excel skills
- Interest in and knowledge of the Performing Arts
Interested in being an usher for Broadway at The National performances? Please send a letter of interest to tsistaff@aol.com.
Broadway at The National accepts applications on a rolling basis for part-time and seasonal support. Interested? We’d love to hear from you! Send a quick note that highlights your area of interest along with your resume to careers@broadwayatthenational.com, and we’ll be in touch should the right opportunity become available.