Ticket Policies

To see Box Office hours and contact information, please visit our main Box Office page. Otherwise, please click below to keep reading about ticket policies.

All ticket purchases are final. No refunds or exchanges except in the case of an event cancelation. The following policies apply to single ticket purchases:

  • If your event is postponed or rescheduled, we will automatically move your tickets to the new performance date(s). If you are unable to attend the new dates, we will work with you to find a solution, including account credit to be used for future show purchases, or refunds upon request.
  • Your health is vital — if you are in a high-risk group or if you have been ill with a high temperature within 48 hours prior to your performance, just let us know, and we will work with you to find a solution.
  • If your event is canceled for any reason, including local and state government restrictions, we will always exhaust every option possible, including account credit to be used for future show purchases, or refunds upon request.

For groups of 10 or more, please visit our Group Sales page.

For COVID-19 information, please refer to the COVID-19 Info Center.

Season ticket holders (subscribers) should refer to the information below.

All patrons must present a ticket for entry to all ticketed performances. It is the policy of most shows that children under the age of 4 will not be admitted.

If duplicate tickets (two or more guests holding tickets to the same seat for the same event) are presented, immediately contact an Usher or House Manager.

Unless otherwise noted, the use of video cameras, audio recording devices, and phones and/or digital cameras in video mode is strictly prohibited in The National Theatre. The use of any of these items will result in confiscation and possible ejection from the facility.

As a thank you to our service men and women, The National offers a special 15% discount for most Broadway at The National shows. These specially-priced tickets are available in person at The National Theatre Box Office only, for our active military personnel. Please note a proper military ID is required.

* Limit 2 tickets per ID. Discount not available on previously purchased tickets or subscriptions. Some restrictions may apply.

Shows and dates are subject to change. Some fees may not be refundable. Ticket policies are at the discretion of The National Theatre and Broadway at The National, and may be changed at any time.