Updated as of 9/15/21
This page is your resource for the most up-to-date information possible regarding Covid-19 policies and practices. Please bookmark it and refer back often.
We know that right now, it can feel challenging to make future plans. Please know the safety of our theatregoers and employees is our highest priority. We are following the lead of our city, state, and federal elected officials as we implement strategies recommended by public health authorities and the Center for Disease Control (CDC) in our theatre and offices. We are prepared to make decisions about 2021/2022 shows in response to changing conditions. To prepare for reopening, The National Theatre has upgraded air filtration, increased the cleaning schedule of surfaces in the theatre, and modified the Box Office and ticketing procedures to limit physical contact.
These policies are in effect for all Broadway at The National performances until further notice; policies will be re-assessed on an ongoing basis and are subject to change at any time.
VACCINDATION AND MASKING POLICIES
All ticketholders for the upcoming 2021-2022 Broadway at The National season will be required to provide proof of full vaccination against Covid-19.
Guests under age 12 or those who need a reasonable accommodation for medical reasons or due to a sincerely-held religious belief must provide proof of a negative Covid-19 PCR test taken within 72 hours prior to entering the theatre, or a negative COVID-19 antigen test taken within 6 hours of entering the theatre. Home tests are not accepted.
Masks are required for all ticketholders, regardless of vaccination status and/or age. Masks must be worn at all times, except when eating or drinking in designated areas.
For all related FAQ, please scroll to the bottom of this page.
We want you to purchase your tickets with confidence. Please be assured we’ll always exhaust every option possible to ensure the health and safety of our audiences and staff. Our pledge to you:
- If your event is postponed or rescheduled, we will automatically move your tickets to the new performance date(s). If you are unable to attend the new dates, we will work with you to find a solution, including account credit to be used for future show purchases, or refunds upon request.
- Your health is vital — if you are in a high-risk group or if you have been ill with a high temperature within 48 hours prior to your performance, just let us know, and we will work with you to find a solution.
- If your event is canceled for any reason, including local and state government restrictions, we will always exhaust every option possible, including account credit to be used for future show purchases, or refunds upon request.
- Season ticket holders (subscribers) should refer to the Season Ticket (Subscriber) Buyer Assurance Program found on our Ticket Policies page.
See all Broadway at The National Terms and Conditions.
Patrons may stay aware of updates by subscribing to our email newsletter, following us on social media, and visiting this page of our website.
Updates about specific shows will always be distributed to ticketholders first via email, so be sure to add email@example.com to your safe senders list, address book, and/or primary inbox tab to ensure you receive our messages.
WE’RE HERE FOR YOU
Please contact firstname.lastname@example.org with any questions or concerns; however, please note that response times may be delayed.
Subscribers may contact email@example.com for questions specific to season tickets. We appreciate your patience and understanding during this time.