Covid-19 Info Center

Updated as of 5/1/21

This page is your resource for the most up-to-date information possible regarding Covid-19 policies and practices. Please bookmark it and refer back often.

WE’RE HERE FOR YOU

We know that right now, it can feel challenging to make future plans. Please know the safety of our theatregoers and employees is our highest priority. We are following the lead of our city, state, and federal elected officials as we implement strategies recommended by public health authorities and the Center for Disease Control (CDC) in our theatre and offices. We are prepared to make decisions about 2021/2022 shows in response to changing conditions.

REAL-TIME UPDATES

Patrons may stay aware of updates by subscribing to our email newsletter, following us on social media, and visiting this page of our website.

Updates about specific shows will always be distributed to ticketholders first via email, so be sure to add info@broadwayatthenational.com to your safe senders list, address book, and/or primary inbox tab to ensure you receive our messages.

TICKET POLICIES

We want you to purchase your tickets with confidence. Please be assured we’ll always exhaust every option possible to ensure the health and safety of our audiences and staff. Our pledge to you:

  • If your event is postponed or rescheduled, we will automatically move your tickets to the new performance date.
  • Your health is vital — if you are in a high-risk group or if you have been ill with a high temperature at any time in the two weeks prior to your performance, please email info@broadwayatthenational.com and we will work with you to find an acceptable solution.
  • If your event is canceled for any reason, including local and state government restrictions, we will always exhaust every option possible, including show-to-show exchanges, account credit to be used for future show purchases, or refunds upon request.

QUESTIONS

Please contact info@broadwayatthenational.com with any questions or concerns; however, please note that the Box Office and administrative offices are currently closed and response times may be delayed. We appreciate your patience and understanding during this time.