Covid-19 Info Center

Updated as of 10/6/21

This page is your resource for the most up-to-date information possible regarding Covid-19 policies and practices. Please bookmark it and refer back often.

Broadway at The National will welcome fully vaccinated audience members back into The National Theatre beginning November 23, 2021. This season, all ticketholders will be required to wear a face covering, and all ticketholders age 12 and up will be required to provide proof of full vaccination against Covid-19. Thank you for joining us in our commitment to health and safety!

REOPENING SAFELY

We know that right now, it can feel challenging to make future plans. Please know the safety of our theatregoers and employees is our highest priority. We are following the lead of our city, state, and federal elected officials as we implement strategies recommended by public health authorities and the Center for Disease Control (CDC) in our theatre and offices. We are prepared to make decisions about 2021/2022 shows in response to changing conditions. To prepare for reopening, The National Theatre has upgraded air filtration, increased the cleaning schedule of surfaces in the theatre, and modified the Box Office and ticketing procedures to limit physical contact.

Your purchase of tickets confirms your agreement to follow Broadway at The National’s Terms of Use. In purchasing tickets, patrons understand that everyone who enters the theatre will need to comply with the most current measures on the day of the performance. Ticket holders who do not comply with these policies will not be admitted.

These policies are in effect for all Broadway at The National performances until further notice; policies will be re-assessed on an ongoing basis and are subject to change at any time.

VACCINATION AND MASKING POLICIES

All ticketholders age 12 and up will be required to provide proof of full vaccination against Covid-19 for the upcoming 2021-2022 Broadway at The National season.

Guests under age 12 or those who need a reasonable accommodation for medical reasons or due to a sincerely-held religious belief must provide proof of a negative Covid-19 PCR test taken within 72 hours prior to entering the theatre, or a negative COVID-19 antigen test taken within 6 hours of entering the theatre. Home tests are not accepted.

Masks are required for all ticketholders, regardless of vaccination status and/or age. Masks must be worn at all times, except when eating or drinking in designated areas.

For all related FAQ, please scroll to the bottom of this page.

TICKET POLICIES

We want you to purchase your tickets with confidence. Please be assured we’ll always exhaust every option possible to ensure the health and safety of our audiences and staff. Our pledge to you:

  • If your event is postponed or rescheduled, we will automatically move your tickets to the new performance date(s). If you are unable to attend the new dates, we will work with you to find a solution, including account credit to be used for future show purchases, or refunds upon request.
  • Your health is vital — if you are in a high-risk group or if you have been ill with a high temperature within 48 hours prior to your performance, just let us know, and we will work with you to find a solution.
  • If your event is canceled for any reason, including local and state government restrictions, we will always exhaust every option possible, including account credit to be used for future show purchases, or refunds upon request.
  • Season ticket holders (subscribers) should refer to the Season Ticket (Subscriber) Buyer Assurance Program found on our Ticket Policies page.

See all Broadway at The National Terms and Conditions.

REAL-TIME UPDATES

Patrons may stay aware of updates by subscribing to our email newsletter, following us on social media, and visiting this page of our website.

Updates about specific shows will always be distributed to ticketholders first via email, so be sure to add info@broadwayatthenational.com to your safe senders list, address book, and/or primary inbox tab to ensure you receive our messages.

WE’RE HERE FOR YOU

Please contact info@broadwayatthenational.com with any questions or concerns; however, please note that response times may be delayed.

Subscribers may contact seasontickets@broadwayatthenational.com for questions specific to season tickets. We appreciate your patience and understanding during this time.

RELATED FAQ

“Fully vaccinated” means that your performance is at least 14 days after your final vaccine dose.

You can either bring your physical vaccination card, a picture of your vaccination card, or a digital vaccination record.  We ask that you bring a photo ID as well.

If you are unable to vaccinate (this includes accommodations for children under 12 and people with a medical condition or sincerely-held religious belief that prevents vaccination) then you must provide proof of a negative Covid-19 PCR test taken within 72 hours prior to entering the theatre, or a negative Covid-19 antigen test taken within 6 hours of entering the theatre. Home tests are not accepted.

No. Audience members 15 and under will not be asked for ID, but will still need to present their vaccine card or negative test.

Please email info@broadwayatthenational.com in advance of your performance date and we will do everything we can to exchange your tickets for a future date, credit your subscription account, or provide a refund if necessary.

Yes. Masks are required for all ticketholders, regardless of vaccination status and/or age. Masks must be worn at all times, except when eating or drinking in designated areas.

Acceptable masks are cloth, surgical, or (K)N95. No gaiters, bandanas, or masks with an exhalation valve will be allowed.

These policies are in effect for all Broadway at The National performances until further notice; policies will be re-assessed on an ongoing basis and are subject to change at any time.

To find a Covid-19 vaccination site near you, please visit: https://www.vaccines.gov/. Please allow yourself ample time; “fully vaccinated” means that your performance is at least 14 days after your final vaccine dose.

There are numerous testing centers throughout the DMV area. To see a full list, please visit: https://coronavirus.dc.gov/testing. Home tests are not accepted.

The Covid-19 PCR test (must be taken within 72 hours prior to entering the theatre) take 24 hours to receive results). A negative Covid-19 antigen test (must be taken within 6 hours prior to entering the theatre) is known as a rapid results test, as you should have results within 15 minutes.

Yes. Proof of vaccination or negative test results as described above, are required at The National Theatre regardless of your previous Covid status.

Check your point of immunization; however, a photo of your immunization card or copy of the card is also accepted.

Given the severity of the current COVID-19 situation and the surge in variants, Broadway at The National has determined that additional safety measures to keep patrons, staff and performers safe are appropriate. Vaccinations and masks remain the most powerful tools that we have to ensure safety for all. We appreciate your understanding.